Has this ever happened to you

[Corvis Prime]

Okay this has happened to me twice in less than a year. Back in August I ordered that Jango Fett model kit and I also got the Darth Vader one for my Dads B-day, now heres the problem, Darth came, and I was expecting both, there was a note inside saying they had to split the shipment (Toynk) and that it would come later, never came. So I cancelled the order and went to EEarth and got it. Now I was suppoesed to get the Alt Sideswipe from Big Bad back in January, which was gonna come with Smokes, well Smokes came but Sideswipe never did. Then I thought well Bigbad is like the best so its not them but UPS. This means that when an order is split they never make a new tracking number, so if you check online and you got one package it will say both items arrived, my guess is the Jango and the Sideswipe are both in a UPS guys house or sold online. Please lat me know if this has ever happened to you, cause UPS will be in big for that.

[Knightsword]

I havn't had your problem, but I have had problems with lazy ups deliverers not bothing to even call from my buildings enterence to let me know they are here and they just leave their notices

[Greatshot]

You ever think to try to eMail Joel? I've *never* had a problem with BBTS, and when I do have questions about something, he's right on the ball to reply to any mail he gets. Try that, then proceed from there. Never dealt with either of the other 2 companies, though I get split orders from BBTS and HLJ all the time. UPS... i'll admit sometimes has problems, but you need to contact them ASAP when there's a problem for there to be any case.

[trustme3332]

I'm good friends with TOYNK's owner & Warehouse MGR. They told me that UPS will often deliver parts of orders, however will hold some items if a tracking tag is misplaced, or the box gets damaged, and instead of delivering to the recipient, they will return it to the sender. This is a case of UPS not wanting to look bad to the recipient of the merch. Thus, by doing this they force the company to re-send the shipment, which may take over 3 weeks to go through the process. It's a case of UPS shifting the blame to the sender. That's why I only like to ship USPS or DHL/Airborne.

[Robimus Prime]

I'm good friends with TOYNK's owner & Warehouse MGR. They told me that UPS will often deliver parts of orders, however will hold some items if a tracking tag is misplaced, or the box gets damaged, and instead of delivering to the recipient, they will return it to the sender. This is a case of UPS not wanting to look bad to the recipient of the merch. Thus, by doing this they force the company to re-send the shipment, which may take over 3 weeks to go through the process. It's a case of UPS shifting the blame to the sender. That's why I only like to ship USPS or DHL/Airborne.

This happens the same for any business. The stained glass studio where I work, has this problem from time to time, with both UPS & FedEx. We usually have a weeks turnaround on reshipping another item, unless it's a custom piece, then it's longer.

[Powermaster Jameson]

Yeah, big bad is a bunch of studs, so I would contact them ASAP.