I can confirm that recently I emailed E-Hobby in basic English using Dragon-X's template and they have NOT replied. It seems E-Hobby WILL NOT reply or help anyone using English to communicate with them. Thus, you MUST either use their Japanese language site (or via google translate perhaps) or email them IN JAPANESE.
Here is how to use order from them, using a few steps emailed to me from my Japanese student:
QUOTE
"1, login
2, select to buy item
3, select the way of payment (bank transfer, a credit card, C.O.D.)
4, Next screen, have already input an address, the delivery time etc.
(If do not change it, as for the delivery time is not hope.)
5, last check
(If you select a credit card to pay,
please input the credit card company, a number and expiration date in
this window)
6, The purchase procedure is completion
if you click a red button of the screen lower right with 5."